Kraken WETH deposit nightmare(reddit.com)

Posting this to document my case and ask if anyone has had something similar resolved. Late last year I deposited a large amount of WETH on the Unichain network to a Kraken-provided deposit address (worth a substantial five-figure sum at the time). After it never credited, support told me that only native ETH — not WETH — was supported for deposits at that time. They opened a ticket to arrange a manual recovery. I knew Kraken doesn't guarantee recovery of unsupported tokens, but WETH is trivially convertible to ETH (it's just wrapped ETH; wrap/unwrap is a native function on the chain — you literally just call it), and given the amount I expected it to be slow but eventually resolved. Timeline: Late 2025 — Deposit made. Doesn't credit. Support confirms WETH unsupported and opens a ticket for manual recovery. January 2026 — Email from support: they "confirm that unsupported asset deposit mistake issue is now escalated with our technical team who will be executing a manual recovery attempt." Following months — Repeated copy-pasted "under active investigation" replies. I file a formal complaint to speed things up. Early June 2026 — Standard support still tells me my case is "under active investigation." The next morning (about ten hours later) — Compliance responds to my complaint: "due to technical limitations associated with this specific network and asset combination, recovery is not currently possible," adding that "at no stage has a recovery been confirmed or completed." My problem with this: The January email used plain indicative language ("will be executing a manual recovery attempt") with zero mention of any technical limitation that could make it impossible. Months later, it's suddenly "not possible" with no detail. The two June emails came roughly ten hours apart and contradict each other — one says active investigation, the next says it's impossible. It's hard to believe a recovery promised in January was only discovered to be technically impossible in that short window. It reads like the "technical impossibility" line is there to limit liability rather than reflect an actual engineering finding. Has anyone here recovered an unsupported-token deposit (especially WETH or a wrapped asset) after a similar back-and-forth? Did escalation, a regulator complaint, or a legal letter move things? Any pointers appreciated. (I have the ticket number and redacted email screenshots with timestamps — happy to share if a Kraken rep reaches out.) submitted by /u/That_Ring_5604 [link] [Kommentare]